octaviotrek.com values your satisfaction and wants to ensure you have a positive shopping experience with us. If for any reason you are not completely satisfied with your purchase of Outdoor and Travel products, we offer a straightforward Return and Refund Policy to assist you.
Returns Process:To initiate a return, please contact us by emailing us within 30 days of receiving your order. Please include your order number and the reason for the return in your email. Our customer service team will guide you through the return process.
Return Shipping:- Customers are responsible for the return shipping costs unless otherwise agreed upon with our customer service team.
- Returned items must be in their original packaging, unused, and in the same condition as when received.
- For international returns, customers are responsible for any customs duties or taxes incurred.
Once we receive your returned item and confirm its eligibility for a refund, we will process the refund to your original payment method within 5-7 business days. Please note that shipping costs are non-refundable.
Exchanges:If you wish to exchange an item for a different size or color, please indicate this in your return request email. Exchanges are subject to product availability.
Damaged or Defective Items:If you receive a damaged or defective item, please email us with photos of the product within 7 days of receiving your order. We will assist you in resolving the issue promptly.
Contact Us:If you have any questions or concerns about our Return and Refund Policy, please reach out to us via email. Our dedicated team is here to help you.
We appreciate your trust in octaviotrek.com for your Outdoor and Travel needs. Thank you for shopping with us!